Why the Best Software Solutions Keep Evolving

Here's something we've learned after years in the utility industry: the biggest efficiency gains happen after implementation.

Every team has unique workflows, specific challenges, and ways of doing things that work best for their market and crew. The real magic happens when you can fine-tune your tools to match exactly how your team operates.

Building software that grows with you

At Katapult, we include something called Continuous Improvement Hours with our Site Licenses and Bulk Pricing Options. We also offer Continuous Improvement Hour packages that can be purchased in addition to or outside of Site Licenses. Think of this as having a dedicated team that knows both the software and your industry intimately and is ready to build exactly what you need.

Here's what this looks like in practice:

For workflow optimization: We've built custom mapping tools that randomly select poles for quality control, something that would take your team hours to do manually.

For compliance needs: Custom Mobile Assessments designed specifically for PCI data collection and field audits, streamlining what used to be a paper-heavy process.

For unique challenges: Specialized job models for tracking underground equipment that standard software just can't handle.

For knowledge gaps: Targeted training sessions on extraction workflows, pole loading analysis, or data collection best practices are available. These are not generic tutorials, but sessions built around your team's actual questions.

The Reality

Continuous improvement works best when it's... well, continuous.

Small, regular optimizations compound over time. The team that makes incremental improvements month after month will outperform the team that tries to overhaul everything once a year.

The result? More reliable utilities for the communities you serve, and teams that actually look forward to using their software instead of working around it.

Interested in learning more about how Continuous Improvement Hours work? Feel free to reach out or check our documentation for examples of what's possible.