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Leveraging Feedback in Katapult Pro

Updated: 5 days ago

With the Feedback tool, users working together on a job can leave comments on a node and start up a conversation with the person that did the work on it. PEs can perform reviews of their team’s work, verify make-ready calls, or potentially provide alternative solutions to the problem at hand. The tool allows for communication to flow naturally through the system and displays all of a user’s feedback on our /home page.

Our teams use feedback to propagate information quickly and efficiently, directly to the person who needs to receive it. Keeping Feedback inside the system will tie a real-world entity (a node in this case) to the actual conversation so that all parties involved have access to the data being discussed.

Leaving feedback and initiating a conversation is simple. Click on any type of node on the map, and click the chat icon in the top right corner of the node info panel. This will open up an initial feedback window, which will allow you to drop your comments on this node.

You have two options available to you once you open up the feedback window. You can either leave a message or open an issue. Think of it like this:

  • Leaving a message indicates that you have non-actionable feedback to leave for somebody. By leaving a message, you can comment on a node without requiring action from that individual.

  • Opening an issue indicates that you have an action item that you are requiring an individual to respond to. You need them to fix a piece of data on the node, correct an annotation, or possibly change a make-ready call.

Be sure to tag a specific user in your feedback, so that they can see the comments you have left for them. As you are typing out your message, simply use the “@” symbol to tag another user in your company. The system will present you with all of your company’s users, and you can then search and filter down to find the correct person.

All of your actions in this conversation will be tracked in the dialog window, and all parties will be able to see the most up-to-date responses. This will allow you to dialog back and forth with your co-workers.

We needed a way to keep track of all of these conversations, so we built a central Home page that will house all of the conversations you are a part of. Eventually, this Home page will be able to house other widgets and useful tools for you to use.

Initially, you’ll see a queue of all of the conversations that you are currently a part of. You will see all the feedback that you are a part of, and you can click on the chat bubble (outlined in orange) to open the details.

You can open up each piece of feedback, address the issue, and then decide what to do with this item. Each feedback window will have two options in the top right-hand corner, Leave Conversation, and Clear From Queue.

If you no longer wish to be a part of the conversation at hand, you can leave it altogether. This will remove you from the conversation, and you will no longer receive future notifications.

If you have remedied the feedback item, and still want to be notified of further interactions, you can simply hit the “Clear From Queue” button. This will file the item away and remove it from your main queue of feedback. You are still a follower of this conversation and will be notified if any further comments are left.

Thanks for reading! We are excited for your team to be able to start using this new feedback system. If you run into any issues or have any questions, contact us at How can we improve our documentation? Let us know in the comments below!

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